Core Offerings

Managed Services Agreements

Brightworks offers managed services agreements (MSAs) to small- and medium-sized organizations, primarily in Tompkins County.

We take care of everything that an in-house IT specialist would do for you (and more) – for a fixed cost that’s less than hiring one!


The Brightworks Managed Service Agreement is:

reliable, cost-effective, standardized services +

continuous alignment with industry best practices +

strategic planning, oversight, & budgeting +

tech support when you need it.


Design & Implementation Services

The outcome of our strategic planning process is an annual and 5-year budget. This ensures our Managed Service clients know when and how much they will need to invest in their IT infrastructure.

The most common larger projects include:

  • Servers, on premise at your business or hosted at Brightworks;
  • Networks, including wireless and low-voltage cabling;
  • Email services, website hosting, and other cloud services;
  • Managed data backup services for critical business infrastructure.

Note:  we implement and support Microsoft Server operating systems and Microsoft Windows desktop operating systems, with Linux implementations where appropriate. We do not implement or support Apple products.

Last updated: August 21, 2017