About Our Founder
Visionary, Director of Business Development, & Client vCIO
John founded Brightworks Computer Consulting (then Black Box Computer Consulting) in 2004 as a one-man operation based in his dining room. John’s energy, technical expertise, and vision have developed Brightworks into a regional IT powerhouse with 16 employees and great potential for future growth.
John’s core technical competencies center on servers, networks, storage, and virtualization, and his core management competencies are strategic oversight and visioning.
A dynamic and creative thinker, John brings a vision of what could be to everything that he does and the energy required to make his visions reality. He has deeply involved himself in the ongoing redevelopment of downtown Ithaca. He serves on the Board of the Downtown Ithaca Alliance (where he chairs the Downtown Operations Committee), the Board of the State Theater of Ithaca, and is President of State Theater Foundation Board. He is also integral to the team of people that works to bring Wizarding Weekend to life.
Meet the Brightworkers
Director of Service Delivery
Evan has always enjoyed the logic of interfacing with technology, beginning 37 years ago with a Kaypro (a large suitcase of a computer running a precursor to DOS). However, the connection with all of the people he helps, regardless of technology, brings him the most joy, whether the camaraderie at Brightworks or the satisfaction of helping non-profits and local businesses. The technology is simply a reason for the personal interaction. Outside of work, Evan is an avid kickball player but he also enjoys gardening, hiking, biking, and spending time with his children.
Director of Finance & HR
Heather is a long-time Brightworker, having joined the team in 2006. She appreciates that Brightworks invests so strongly in its staff, and especially that her role encourages her to contribute to this core company value. Heather balanced her career with full-time student life at Cornell University, earning a degree in Human Development in 2018. In her free moments, she crafts, cooks amazing vegan food, and pets ALL of the cats.
Isaac is our very own mad scientist, having graduated from Florida Atlantic University with a major in Chemistry. His keen curiosity and his ability to learn quickly allowed him to pivot to IT, and he joined Brightworks in April of 2019. Isaac loves Brightworks’ commitment to teamwork and accessibility. His favorite kind of work is problem solving; he strives for the end state where he understands what the problem is, why it happened, and how to fix it next time. For fun, he enjoys experimenting with creations in his home computer lab, spending time outdoors, reading, and playing old-school computer games.
Jade came to Brightworks with a Masters of Science in Print Media, saying about her years with printing presses, “What girl could turn down a chance to run a machine as big as a room?!” Here, she shares our passion for technology and investment in our clients’ futures. At Brightworks, she’s grown from thinking of servers and remote desktops a vague technology that existed in a magical land to real, tangible entities that she can investigate and discuss knowledgeably. Jade also enjoys crocheting, cooking, and scampering around Ithaca with her sweet little puppies, Pip and Risi.
Support Technician (Technical Alignment)
Jeff joined us in fall 2016. His interest in technology goes back to his childhood playing video games (and inevitably troubleshooting them). His favorite sort of tech work is anything that allows him to pull something apart and put it back together again. Beyond his continued love of video games, he attends local trivia nights, enjoys learning about history, reading Stephen King novels, and spending time with his wife, young child, and their menagerie. His favorite part of Brightworks is the constant learning (and the great food we share!).
Professional Services Engineer
A Brightworker since 2007, Levi focuses on advanced networking and infrastructure design. He began his career in systems administration with a B.A. in Network Administration from SUNY Alfred. He is a VMWare certified professional, as well as CompTIA Security+ and Network+. Levi provides senior-level infrastructure (server/ network) design guidance and technical implementation oversight for the project team. Past president of the Moravia Rotary Club (District 7150), Levi believes in the importance of community service and volunteering.
Megan has brought her positive attitude and rock-solid coordination skills to the Brightworks since early 2019. She grew up with technology, receiving encouragement for her curiosity from her dad. That curiosity led her to study Youth Development/Camp Development at Green Mountain College. Since joining our team, she’s come to appreciate that technology is so much more than just the phones in our pockets. Her favorite part of her role at Brightworks is encouraging technical resources to see big-picture connections and follow their own curiosity. Outside of work, Megan likes to cross stitch, kayak, watch the latest pop culture TV hit, and get creative in the kitchen, while at the same time pursuing an MBA.
Meredith began collecting things to care for the moment she joined the Brightworks team as a dispatcher in the summer of 2015, starting with the aquarium. Now, as Office Manager, she enjoys taking care of the needs of Brightworks employees and many of our clients. She grew up with computers, particularly enjoying 1980s editions of Print Shop, and she relied on computer-based research when getting her degree in Victorian Literature. These days, she enjoys writing about hard cider for her blog Along Came A Cider and obsessing about cats and costume dramas.
Nathan came to Brightworks in the autumn of 2013 from the Finger Lakes ReUse ReSET program, and brings not only technical acumen but a holistic, client-focused approach to solving problems. He has become our in-house expert on QuickBooks, printing, and virus remediation. Nathan enjoys the camaraderie of working at Brightworks, as well as knowing that he supports non-profits that benefit our community. Nathan enjoys Star Trek, vintage video games, and remotely operating his robotic surrogate from home (wait… what?!).
Executive Director & Client vCIO
Nicole has worn nearly every Brightworks admin hat, formally or informally, since she joined the company in 2012. She is passionate about helping people and organizations use technology more appropriately and efficiently, so they can spend as little time as possible staring at glowing screens. When she herself is away from the glowing screen, she loves hiking, rock climbing, backpacking, camping, and traveling with her husband and young daughter. Her favorite technology is the treadmill that powers her walking desk, followed closely by her smartphone that keeps her brain organized. Nicole believes that the Brightworks mission allows clients and staff to spend their precious time and life energy wisely and meaningfully.
Roswell started working for the Ithaca College IT Service Desk while they were an undergrad student at IC. At the time, Ros was just starting from a perspective of wanting to be able to fix things on their own; the job offered them the chance to learn something that would always be useful, yet ever-changing. They joined the Brightworks team in March of 2019. Roswell enjoys digging into our safe destruction process for computer hardware because they are allowed to really explore the guts of a computer – without worrying about breaking things! Outside of the office, Roswell likes playing video games, meandering through the gorges, and thinking about playing DnD. Roswell enjoys that Brightworks is a small close-knit community with social events, including our weekly Company Lunch! They appreciate that we are on a first-name basis with many of our clients and our proximity to Sweet Melissa’s Ice Cream.
Professional Services Engineer
Taimur was hooked on technology the first time they booted into DOS to play “Wing Commander: Privateer.” Their IT career started at the Computing and Information Technology Department at SUNY Geneseo, while also studying Political Science. When asked what they like about their job they say, “Brightworks is a place where I can feel good about the work I do. It feels good to support non-profits, schools, healthcare, and human services organizations. Brightworks and its clients come together like a community of people that support each other, and I genuinely enjoy the company of the people who are on my team.” Taimur is also active in the Ithaca Underground music and arts community.